Free Shipping on orders over 50$

Customer Service

Shipping & Delivery
Shipping Deadlines
Orders received by us (for in-stock product) before 1 p.m. (Pacific Standard Time) will be shipped the same day. Orders received (for in-stock items) after 1 p.m. will ship within one (1) business day of receipt.

Carriers
We ship by UPS, USPS, FEDEX, DHL and numerous carriers for larger orders. Unless otherwise specified, orders will be shipped by standard UPS Ground service. Please note that certain product that is classified HAZMAT or ORMD will not be shipped by air under any circumstances.

Freight Costs
We will add freight charges to the customer's invoice for all orders, unless otherwise specifically agreed to before the order is shipped.

We offer a "Bill to Third Party" option for UPS, FEDEX and DHL services only. Parcels can be shipped and the shipping charges will be billed directly to the customer's account. All address correction fees assessed by the freight carriers will be billed to the customer's account.

Parcel Insurance
We will insure parcels at the published carrier insurance rate and bill the customer unless otherwise instructed by the customer in writing. Should the customer choose to self insure, we have no liability for lost or damaged parcels, once the parcel leaves any of our warehouses.

International Shipments
Please note that certain products distributed by us are not available for export. Check with your sales representative for details.
Privacy & Security
Emergency Preparedness Products, Inc. is committed to your privacy and guards your data carefully. We realize that your information may be considered sensitive in nature and understand the importance of protecting the privacy of all information provided by those who complete our questionnaire. We may collect some personally identifiable information about you while you are visiting this website. Such information would include your name, telephone number, e-mail address, or professional data. We use this information to help maintain accurate records, answer inquiries, promote efficiencies within our company and to help make our website useful to you. We will not share this information with outside agencies and uses reasonable precautions to ensure the security of personal information that you have disclosed to us.
Returns & Replacements
Our customers must obtain a Return Authorization # before attempting to return any merchandise. Certain Manufacturers insist on defective or damaged merchandise being returned directly to them, so you need to check with us first. We will not accept any returned merchandise without a valid RA#. To obtain an RA #, call 1-877-999-4911, option 2, or email us at info@emergencyproducts.com. A customer service representative will give you an RA # that must be clearly indicated on the outside of the return parcel, as well as on any paperwork.

Return merchandise to:
Emergency Preparedness Products
Att: Returns Dept
4045 Via Pescador
Camarillo, CA 93012

Return Auth # Required
Emergency Preparedness Products will not be obligated to accept any returns of product submitted more than 60 days after shipment of such products to customer, excluding returns of defective product. RA #'s have a validity period of 30 days from the date of issue.

Restocking Fees
Non-defective merchandise returned to us for any reason other than a mis-ship of product will be subject to a 15% restocking fee. Product must be received by us in original condition and within 30 days of our shipping date, or it cannot be accepted for return.
Ordering
Buy only what you need! By placing frequent, lower volume orders you are able to cut your inventory by up to 75% while actually broadening your product offering. Your cash flow will greatly improve as less money is tied up in inventory. Use our industry-leading Drop-Shipping service for even more dramatic results.
Our Guarantee
When you place an order for in-stock products before 1 pm Pacific Standard Time, it is quickly shipped the same day. 99% of all orders ship within 24 hours. If it's not in stock we'll tell you.

We strive to offer all customers the fairest price on any item. Check out our specials & closeout sections for amazing offers.